Frequently Asked Questions

PRODUCTS & MANUFACTURING

Where are your clothes manufactured?

Our Brigitte Brianna collection items are assembled in our own manufacturing facility in Los Angeles - Made in the USA!

Are your cosmetics and skincare products environmentally friendly?

Absolutely! All our skincare products are made with organic materials featuring sustainable and recyclable packaging. Our cosmetics are gluten-free, paraben-free, and cruelty-free, as well as non-comedogenic and hypoallergenic. Check out each item description for a complete list of ingredients!

Why don't all ITY items have the perfect color match?

Our items can come from different dye lots when we cut the fabrics, so there may be slight color variations other than black. Although we unfortunately can't guarantee an exact match, we do our best to get the closest one possible!

SIZING & FIT

Do you have more inclusive sizing?

Although we do our best to offer extended sizing for all pieces, we currently carry mostly Small to Large and some XLarge. We are a growing brand, and adding other sizes requires a completely new pattern program and factory run. We are actively working on extending our size availability and thank you for your support! You can use the search bar and type in your size to find what's available, or contact the Chat Team for quicker, more specific assistance.

Do you have brick and mortar stores where I could try on clothes before I buy them?

We are solely available online, but we have size guides and measurements listed on our items. Our Chat Team members are experts at helping you get the right size and know our products inside and out! They can help size you and answer any questions about fit, fabrics, and more. Our products have their own measurements in the product descriptions.

Do you have any maternity/nursing friendly items?

Absolutely! Our Chat Team knows all our products inside and out and are more than happy to help find you the perfect items to be stylish AND comfortable. Our Wrinkle-Free line has been most popular as it's the most stretchy and comfortable for pregnancy and postpartum.

SHIPPING & DELIVERY

How long does shipping usually take?

Within Utah, orders typically take 1-2 days to reach you once shipped. Orders outside of Utah usually take 2-5 days after processing by our fulfillment team. Hawaii and Alaska typically take 5-7 days, and international shipping to Canada and Australia can be 7-21 days. Our team does their best to get orders out as quickly as possible, typically within 3 business days.

Do you offer same-day order pick up?

Yes, we do! Message our Chat Team and they can arrange for you to pick up your order from our warehouse the same day!

Do you offer expedited shipping?

Yes! We totally understand needing something in a pinch! Message our Chat Team and they can provide pricing for your timeframe and location.

My package was lost/stolen, what do I do?

We're so sorry to hear that! If you did not have package protection included in your order, we suggest contacting USPS and filing a lost/stolen claim. Please reach out to our Chat Team at sexymodestboutiqueshop@gmail.com so we can verify your address and expedite the process to get you a new package as soon as possible!

ORDERS & CHECKOUT

Order confirmation

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped. Please note that it can take up to 24-48 hours for your tracking number to be activated.

How do I use a promotional code?

Once you've reached the checkout stage, enter your promotional code into our gift card/discount code box and click 'Apply'. If the code is valid, your discount will be applied.

Please note: only one promotion/discount code is redeemable per order. We are unable to price match past promotions.

Can I cancel my order?

Orders cannot be canceled once they have been placed.

RETURNS & STORE CREDIT

Can I be refunded for my return instead of store credit?

We offer store credit that NEVER expires on all of our returns. Our Chat Team is available to help you find the perfect size or other items to use your store credit on! For complete details, please refer to our Return Policy.

How do I return an item?

Please refer to our Returns & Exchanges policy for detailed instructions.

Can I put multiple items from different orders in the same package when I ship a return?

All of our return labels are weight sensitive based on each order. To ensure your items are tracked and processed correctly, we do require separate orders to be shipped back to us with their separate, respective labels.

Why doesn't my store credit automatically go to my app after completing a return?

Our return system allows you to review your credit as soon as you ship the item back - no more waiting for it to be processed! However, this means we have to issue a gift card first and then transfer it to your app. Our Chat Team can get your credit transferred from a gift card to our app within minutes of receiving your information!

INVENTORY & RESTOCKS

How come everything I want is out of stock?

At Sexy Modest, we have the most amazing customers! Sometimes we are not prepared for the amount of love our customers have for our clothing, and things sell out incredibly fast. We are still perfecting our inventory projections, which can be especially challenging when we have everything made in the US rather than overseas. Great things take time, and we appreciate everyone's patience as we continue to grow gracefully with our customers!

How will I know when an item is restocked?

If you choose an item and color that is sold out, there should be a 'notify me' button right next to the 'sold out' icon. Click the 'notify me' button to enter your email, and you will be notified via email when we restock the item and color of your choice.

Please follow us on social media to stay up to date on new releases, restocks, contests, and more!

Still have questions? Contact our Chat Team or email us at sexymodestboutiqueshop@gmail.com - we're here to help!